Norton Way is an established dealership group and a longstanding client. Here we ask them about why they use JLL.
Can you tell us about your business?
Norton Way is an established dealership group, based Hertfordshire & London, home to the following brands Honda, Nissan, Kia, Peugeot, Mazda, MG, Skoda, and Citroen.
As a huge corporate and fleet dealer, we require transported customer hand overs
Prior to using JLL, what was your previous transporting arrangement – why did you change?
We carried out a lot of deliveries ourselves and with increased volume, needed a reliable alternative. JLL offered us the service we needed.
How long have you used JLL?
18 Months
What services do JLL provide?
White glove corporate transported deliveries, prep and final QC checks on site, trunking services to UK hubs and direct to customer
What is it about JLL’s service do you value most?
They are reliable – you book a timeframe, and they deliver within that timeframe. With so many years in the business, they have a wealth of experience in this particular type of delivery, which means they understand the importance of a great service and professionalism, and their high-level of service reflects greatly back on us too. There is nothing better in this business than operating with services you can rely on. And they have great communication – any issues, they’re highlighted immediately and dealt with.
Who is your main point of contact and how is your relationship with JLL?
James Lee, managing director at JLL and Daz Johnson, Transport Operations Manager at JLL Vehicle Distribution, with whom I have an excellent working relationship with. Having the MD as my port of call fills me with confidence that any issues I have will be heard and handled swiftly and professionally.
Would you recommend JLL? And if yes, why?
Yes, for all the above reasons! They’re professional, reliable, great at communicating, deal with any issues quickly and efficiently and go above and beyond to create a great working relationship that builds trust and confidence in their services.